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Returns Policy

Returns Policy
We want you to be delighted with every purchase, if you are unhappy with any CRAFTEE product, Except ones specially made for you such as Card Blanks, Aperture Cards and Card Kits, you may return it for Refund or Exchange, within 5 days of receipt of your order, subject to the following terms:-

1) Products returned must be unopened, in original packaging and in re-salable condition.
2) Any Items returned which are not in re-salable condition, will NOT be refunded.
3) Return postage costs are the responsibility of the customer.
4) In the case of an Exchange there will be an additional charge to cover the cost of re-posting the Order.
5) In the case of products specially made for you, such as Card Blanks and Card Kits, these are EXCLUDED from our returns policy and cannot be returned for Refund, Exchange or Credit.

CRAFTEE will refund the full value of the product and the outward postage if -
1) The product arrived damaged.
2) The wrong product was shipped as a result of our error.
3) The product was not as described.

Returns Procedure
1) If you wish to return any goods received, you must e-mail us within 7 days of receipt of the Goods.
2) When we understand your requirements we will issue a Returns Authorisation Number (RAN), the goods may then be returned us.
3) Carefully re-pack the Items and include the original packing list.
4) Mark the Outside of the Packet with your RAN number.
5) Post the Packet to the address below.
6) We recommend you obtain a certificate of posting, as we cannot accept responsibility for parcels lost or damaged in the post.
7) Returned goods must be received by us within 14 days.

CRAFTEE
Returns Department

contact in first instance:
kate@craftee.co.uk

Under no circumstances must any item(s) be returned without first obtaining a Returns Authorisation Number.

If the Returns Procedure above is not followed, no refunds will be given.

Statutory Rights
These terms and conditions do not affect your statutory rights according to English Law.

© CRAFTEE 2015